These terms and conditions shall override any subsequent terms or conditions included with any purchase order, whether or not Trends Alley signs such terms or conditions. Trends Alley reserves the right to modify this website and these terms and conditions at any time, without notification.
You may order on this website if you are aged eighteen (18) years or above. By submitting an order, you warrant that you are over eighteen (18) years of age.
Order Acceptance Policy
An order placed on this website is an offer by you to enter into an agreement to purchase goods from us. Your receipt of an order confirmation is an acknowledgement that we have received your order. It does not constitute our acceptance of the order, nor does it imply confirmation of our offer to sell.
Trends Alley reserves the right to decline your order for any reason at any time after receipt of the order. If your order is declined, we shall notify you of the rejection and its reason within five (5) business days from the placement of the order. The funds received against the order will be refunded in full within five (5) business days from the date of cancellation. We will not be liable for any loss caused to you or a third party due to the rejection of your order.
Availability of goods
You acknowledge that, at times, we may not be able to fulfill all or part of your order due to the non-availability of some items. If this occurs, we shall notify you within five (5) business days of the receipt of your order to arrange a full or partial refund. We shall make all reasonable efforts to issue the refund within five (5) business days. However, the receipt of the refund by you will depend on the time it takes for your banking service provider to process the transaction.
Furthermore, you acknowledge and agree that :
The images of goods on this website are for illustrative purposes only. The actual colour of the goods may differ slightly from that shown on the website;
The actual sizes and dimensions of goods may vary slightly from that mentioned on the website;
You have read any corresponding description of goods while placing your order;
Given the nature of textile dyeing, slight colour variations are inevitable across production batches. Therefore, two products of the same colour bought from our website might differ slightly in their shade;
Where we provide sizing in the description of a product, it is your responsibility to read it carefully to ensure that it is fit for your purpose before submitting your order;
Any accessory featured in images with the goods is for illustration purposes only.
All prices are displayed in Pakistani Rupees, as indicated by the “Rs.”. Prices are subject to change without notice.
You can pay for your order by any of the payment methods mentioned on the electronic order form on our website. When paying by credit card, you authorize Trends Alley to charge your nominated card at the time of order placement.
The name on the credit card used for the payment should match the name mentioned on the order. You agree that you have not engaged in any fraudulent act or violated any law in paying or attempting to pay for the goods.
Your payment will be processed as soon as we confirm your order. You acknowledge and agree that your order will only be dispatched once your payment is cleared. If your payment cannot be processed, we will cancel your order as per these terms and conditions and notify you via email.
To make payments secure, we use a fully encrypted payment gateway and security certificate. However, whilst we have all reasonable safeguards in place, we cannot guarantee the security of any transaction.
The delivery times provided by Trends Alley are estimates only. While we make all possible efforts to dispatch goods at the earliest, deliveries might sometimes be delayed due to factors beyond our control. Where an order has been dispatched timely, Trends Alley will not be responsible for any delay in delivery and cannot be held liable for any loss or damage caused as a result.
At times, we might be unable to deliver the goods to your designated address, for instance, because there are restrictions on access to the address or it is unsafe or impractical to make delivery. If this occurs, our courier partner will contact you. It is your responsibility to coordinate with them to ensure that the delivery is completed.
However, if you fail to do so and the product is returned to us, you must contact our Customer Service team using the details provided on our website for further information on how to claim your order. If goods need to be redelivered, you may be required to pay any associated costs for redelivery.
Change of Address
The delivery address of your order is shown on our website at checkout and in our order confirmation and delivery confirmation emails. If an incorrect address has been entered, we can only accommodate a request for change while the order is being processed. No such request shall be entertained once the order has been dispatched. Trends Alley will not be held responsible for any orders delivered to an incomplete or invalid address and shall be entitled to a redelivery fee for any subsequent delivery attempt(s).
Acceptance of the Goods
It is the buyer’s responsibility to inspect the goods and notify Trends Alley of any fault within fifteen (15) days of the receipt of their order. The customer shall be deemed to have accepted the goods once the fifteen (15) days period has elapsed without such notification.
Refunds and Returns
If the product you received is faulty or not as you ordered, please return it in a resaleable condition, within fifteen (15) days of receipt of delivery for a full refund or exchange. Please see our Returns and Exchange Policy for further information.
Order cancellation will only be accepted if requested by the customer before dispatch of the goods. If the goods have been dispatched already, Trends Alley is entitled to refuse order cancellation or charge a cancellation fee if it can request the package's return from the delivery service.
Trends Alley makes all reasonable efforts to ensure that the information contained in this website is accurate and up to date. However, if a product is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders for the product placed at the incorrect price.
We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately reverse the charge to your credit card account or other payment account in the amount of the charge.
Use of Personal Data
We may display, include or make available third-party content (including data, information, applications and other products or services) or provide links to third-party websites or services.
These services and links thereto are provided solely for your convenience, and you access and use them at your own risk and subject to such third parties' terms and conditions. You hereby acknowledge and agree that Trends Alley is not responsible for such services, including their accuracy, completeness, timeliness, legality, or any other matter. We do not assume liability to you or any other person for any Third-Party Services.
- Promotions, sales, discounts and coupon codes (collectively “Promotions”) are valid for the specified duration only for online purchases and can be availed only once unless otherwise stated.
- One-time use promotions must be redeemed in full in a single purchase. Any promotions not applied to the purchase will be forfeited.
- You cannot combine one promotion with another unless otherwise stated.
- Promotions do not apply to delivery fees, GST, duties or similar services.
- Promotions will be valid prospectively. They cannot be claimed against previously placed orders pending or completed.
- For promotions requiring a minimum spend, delivery charges and credits from gift certificates will not be considered to determine order eligibility.
- For promotions requiring you to buy 1 (or more) item(s) to get a discount on another item(s), the discount will be applied at checkout on the lower priced item.
- If you return an item purchased with a promotion, we will issue you a credit or refund for the promotional price. If the promotion has expired, it cannot be applied to a replacement or future order.
- Promotions are valid only while stock lasts.
- Trends Alley reserves the right to extend or terminate a Promotion at any time.
- By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.
This website is owned and operated by Trends Alley Pakistan. Unless otherwise specified, our website and its contents (including but not limited to the text, site design, images, graphics, audio and video) are the sole property of Trends Alley Pakistan.
All software used on the site is the sole property of Trends Alley Pakistan or those supplying the software.
You may use the content of this site only for the purpose of shopping or placing an order on this website. The material may not be copied, modified, reproduced, downloaded, or distributed in any way, in whole or in part, without the express prior written permission from us. Any unauthorized use of the material is prohibited.
Limitation of Liability
To the extent permitted by law, we will not be liable for any loss or damage, whether caused by tort (including negligence), breach of contract or otherwise. Furthermore, our maximum aggregate liability for any product supplied to you, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed the amount payable by you to us in respect of the product(s) in question.
For the avoidance of doubt, nothing in this clause limits or restricts your ability to make a claim that may be available to you for our failure to comply with a guarantee under the Pakistani Consumer Law.
Warranties you make to Trends Alley
By placing an order, you warrant that:
- All information (including personal details) and data shared by you with us through this website is complete, accurate and up-to-date;
- In case of a gift, you have obtained the consent of your nominated gift recipient to provide their personal information to Trends Alley;
- Any nominated representative receiving the goods on your behalf at the nominated delivery address is authorized by you to do so;
- You are over 18 years of age;
- In placing your order, you have read these terms and conditions and have complied to all relevant laws.