If the product you received is faulty or different from the one you ordered, you can request an exchange/return within 15 days of delivery. Please contact us via email at firstname.lastname@example.org or WhatsApp on 0301-0866608.
Return / Exchange Conditions
We will only process a return / exchange subject to the following conditions:
The items are unused and undamaged.
They are resaleable, with the packaging, labels and tags intact.
The proof of purchase, i.e. purchase invoice, is provided.
Products bought on sale shall not be exchanged or returned.
Due to differences in screen resolution and lighting used in photography, the actual shade of the product may vary slightly from that pictured on the website. Therefore, products cannot be exchanged for this reason.
Return / Exchange Process
Please share images of the wrong/defective product and the purchase invoice with us.
Courier the goods back to us. Once received, we will send you an email confirmation.
Upon receiving the product, we will assess whether it meets the above conditions. If the exchange is approved, we’ll notify you by email.
In case of a return, we’ll issue the refund to your designated bank account or, for a credit card purchase, to the same credit card used for the initial purchase.
We shall bear standard shipping costs for the exchange / return of faulty products. We'll arrange for our courier partner to pick up such products from your home or, if the goods are sent back by you, we'll reimburse the shipping costs.
We have a ‘No Refund’ policy. Refunds are only allowed in exceptional cases where the product is defective or out of stock.
Refunds will be issued to your designated bank account.
In case of a credit card purchase, we will reverse the charge to the same credit card that was used for the initial purchase.
You will be credited for the cost of the item(s). Shipping and handling costs are non-refundable.
Please allow 5 working days for the processing of refunds.
Depending on your banking service provider, it can take up to two billing cycles for the credit to appear on your credit card statement.
Order cancellation will only be accepted if requested by the customer before dispatch of the goods. If the goods have been dispatched already, Trends Alley is entitled to refuse cancellation.
Trends Alley is also authorized to cancel any order if the item is out of stock, there is a pricing error, or the banking service provider declines the credit card payment.